Check the business
Ask the Council to confirm whether a jeweller or watchmaker is a current member.
Consumer guidance
Choose jewellery with confidence.
Check a business, understand what good practice looks like and know where to turn when something goes wrong.
Before you buy
Make an informed choice.
Fine jewellery can carry significant financial and personal value. A few checks can help you choose a responsible business and understand exactly what you are purchasing.
Request clear information
Confirm materials, gemstone details, pricing, guarantees and delivery terms in writing.
Keep your documents
Retain quotations, receipts, valuation documents, warranties and correspondence.
Why choose a Council member
More confidence in who you buy from.
Choosing a JCZ member gives you clearer information, recognised professional commitments and a Council contact if you need guidance.
Easier verification
Council membership gives consumers a clear way to confirm a business and view its published contact details.
Professional standards
Members commit to the Council’s standards and Code of Conduct for responsible, transparent business practice.
A route for support
If a concern with a member remains unresolved, consumers can approach the Council with their records and supporting documents.
Member verification
Is your jeweller registered?
Search the Council’s member directory by business name, service or location.
Search the directory
If you have a concern
A clear route to resolution.
Raise the matter with the business first. If it remains unresolved and the business is a JCZ member, contact the Council with supporting records.
Submit a consumer concern
Include the member’s name, a short explanation and relevant dates. The Council can advise how to provide supporting documents.